**Fabric Duct Privacy Policy**

Fabric Duct Co., Ltd. processes and manages personal information lawfully and securely in compliance with the Personal Information Protection Act and other relevant regulations to protect the rights and freedoms of data subjects.

In accordance with Article 30 of the Personal Information Protection Act, we have established and published this Privacy Policy to inform data subjects of the procedures and standards for processing personal information and to ensure that any related grievances are handled promptly and effectively.

This Privacy Policy applies to the website and related inquiry channels operated by Fabric Duct Co., Ltd.

**1. Purpose of Processing Personal Information**

Fabric Duct Co., Ltd. processes personal information for the following purposes:

1. Responding to product and service inquiries
Verifying and responding to inquiries regarding FlowSox fabric ducts, defrost pockets, HVAC design, quotations, delivery, installation, and technical reviews.
2. Providing quotations and consultations
Verifying site conditions, reviewing feasibility, calculating quotations, providing technical documentation, and conducting follow-up consultations.
3. Managing customers and partners
Managing business accounts, partnership proposals, project status updates, and providing after-sales service and support.
4. Marketing and advertising performance analysis
Analyzing website traffic, ad-driven traffic, and inquiry conversion rates to improve services and evaluate marketing performance.
5. Fulfillment of legal obligations
Issuing tax invoices, fulfilling contracts, responding to disputes, and maintaining records as required by law.

**2. Personal Information Items Processed**

Fabric Duct Co., Ltd. may collect and process the following personal information to provide services and respond to inquiries:

1. Information collected during inquiries and consultations
- Name
- Company name
- Department and job title
- Contact number
- Email address
- Inquiry details
- Site or project name
- Planned installation location
- Information contained in attachments
2. Information collected for partnerships and B2B consultations
- Name
- Company name
- Job title
- Contact number
- Email address
- Business sector
- Consultation details
- Transaction-related information
3. Information automatically collected during website usage
- IP address
- Cookies
- Access date and time
- Pages visited
- Referral source
- Browser and device information
- Advertising identifiers
- Service usage records

**3. Retention and Processing Period of Personal Information**

Fabric Duct Co., Ltd. destroys personal information without delay once the purpose of collection and use has been achieved.

However, if retention is required by relevant laws, the information will be stored for the period specified by those laws.

1. Inquiry and consultation records: 3 years after the inquiry is resolved
2. Quotation and transaction records: 5 years after the transaction ends
3. Records regarding contracts or withdrawal of subscription: 5 years
4. Records regarding payment and supply of goods/services: 5 years
5. Records regarding consumer complaints or dispute resolution: 3 years
6. Website access logs: 3 months

If a data subject requests the deletion of their personal information, we will delete it without delay, provided there is no legal obligation to retain it.

**4. Provision of Personal Information to Third Parties**

In principle, Fabric Duct Co., Ltd. does not provide personal information to third parties.

Exceptions are made only in the following cases:
1. When the data subject has given prior consent.
2. When there are special provisions in the law.
3. When there is a lawful request from investigative or regulatory agencies.
4. When sharing information with partners is necessary to fulfill contracts, such as for quotations, delivery, installation, or after-sales service.

If provision to a third party is necessary, we will inform the data subject of the recipient, the purpose, the items provided, and the retention period, and obtain the necessary consent.

**5. Outsourcing of Personal Information Processing**

Fabric Duct Co., Ltd. may outsource certain personal information processing tasks to external service providers to ensure smooth service delivery.

1. Website operation platform: Website operation and management
2. Email service provider: Email delivery and inquiry response
3. Customer support solution provider: Online consultation and inquiry management
4. Advertising and analytics service providers: Ad performance measurement and visitor analysis
5. Cloud and data storage service providers: Data storage and system operation

When entering into outsourcing agreements, Fabric Duct Co., Ltd. supervises and manages the service providers in accordance with relevant laws to ensure the secure handling of personal information.

Services currently in use include:
- Webflow
- Google Analytics
- Google Ads
- Meta
- LinkedIn
- Channel.io
- Kakao
- Gmail
- Google Workspace

**6. International Transfer of Personal Information**

Fabric Duct Co., Ltd. may use global services with servers located abroad for website operation, customer support, ad analysis, and email delivery.

In such cases, personal information may be transferred or stored abroad to the extent necessary for service provision.

1. Google LLC
- Destination: USA, etc.
- Items transferred: Access logs, advertising and analytics information
- Purpose: Visitor analysis, ad performance measurement
2. Meta Platforms, Inc.
- Destination: USA, etc.
- Items transferred: Advertising identifiers, access information
- Purpose: Ad performance measurement
3. LinkedIn Corporation
- Destination: USA, etc.
- Items transferred: Advertising lead information, access information
- Purpose: B2B advertising and lead management
4. Website and cloud service providers
- Destination: Countries where services are provided
- Items transferred: Inquiry information, access information
- Purpose: Website operation and data storage

Specific details regarding international transfers may vary depending on the services used and the contractual structure.

**7. Procedures and Methods for Destruction of Personal Information**

Fabric Duct Co., Ltd. destroys personal information without delay once the retention period has expired or the purpose of processing has been achieved.

1. Destruction procedure
Information is identified for destruction after the retention period expires or the purpose is achieved, and is destroyed according to internal procedures.
2. Destruction method
- Electronic files: Deleted using methods that prevent recovery or reproduction.
- Paper documents: Shredded or incinerated.

**8. Rights of Data Subjects and Legal Representatives**

Data subjects may exercise the following rights against Fabric Duct Co., Ltd. at any time:

1. Request to access personal information
2. Request for correction in case of errors
3. Request for deletion
4. Request to suspend processing
5. Request to withdraw consent

These rights can be exercised by contacting our Privacy Officer or the relevant department via written request, email, or phone. Fabric Duct Co., Ltd. will take the necessary measures without delay upon receiving such a request.

**9. Measures to Ensure the Security of Personal Information**

Fabric Duct Co., Ltd. implements the following measures to ensure the security of personal information:

1. Restriction of access to personal information
2. Minimization of personnel handling personal information
3. Management of security programs and system access
4. Secure storage of files containing personal information
5. Management of personal information processing logs
6. Management of access rights for external service accounts
7. Internal management to prevent leakage, loss, or damage of personal information

**10. Use and Refusal of Cookies**

Fabric Duct Co., Ltd. may use cookies to provide convenience, analyze visitors, and measure advertising performance.

Cookies are small text files stored in the user's browser. Users can refuse or delete cookies through their browser settings. However, refusing cookies may limit the use of some services.

How to manage cookie settings:
1. Chrome: Settings > Privacy and security > Cookies and other site data
2. Edge: Settings > Cookies and site permissions
3. Safari: Settings > Privacy > Block cookies

**11. Privacy Officer**

Fabric Duct Co., Ltd. has designated a Privacy Officer to oversee personal information processing and handle related inquiries and complaints.

Privacy Officer
- Company: Fabric Duct Co., Ltd.
- Name: Gun-hee Jang
- Title: Manager
- Email: gunjang@fabricduct.kr
- Phone: 02-6212-0022

Inquiries regarding personal information
- Email: sales@fabricduct.kr
- Phone: 02-6212-0022
- Address: #101, SNK Center, 33 Gwangun-ro 6-gil, Nowon-gu, Seoul

**12. Remedies for Infringement of Rights**

Data subjects may contact the following organizations for reports or consultations regarding personal information infringement:

1. Personal Information Infringement Report Center
2. Personal Information Dispute Mediation Committee
3. Cyber Investigation Division, Supreme Prosecutors' Office
4. Cyber Bureau, National Police Agency

**13. Changes to the Privacy Policy**

This Privacy Policy is effective from the date of implementation. Any changes due to amendments in laws, internal policies, or service updates will be announced on our website.

- Date of Announcement: May 28, 2025
- Date of Implementation: May 28, 2025